With the COVID-19 pandemic has come the increased use of the terms "essential" and "nonessential." Some businesses are closed because they've been deemed "nonessential." Others are open because their services are considered essential. HVAC is an industry that is considered essential in most cases since, after all, people do require heating (or air conditioning) to stay safe and healthy, especially when they're stuck inside! With that being said, there are a few tips you should follow should you find yourself in need of HVAC services during the COVID-19 pandemic.
1. If it can wait, consider waiting.
Ask yourself how urgent your HVAC problem actually is. While you should not normally ignore any issue with your HVAC system, this pandemic is not the average situation. If your furnace is just making some strange noises but is still producing heat, then you might want to just push through the last couple of weeks of the heating season and call for service later in the summer when things have calmed down. On the other hand, if you have reason to suspect your heat will actually fail — or if it has already failed — definitely call for service.
2. Be as thorough as possible when describing the problem.
Under normal circumstances, you can call an HVAC company and vaguely tell them you have an issue, and they'll come out and investigate. But during the pandemic, you want to limit the time your HVAC contractor has to spend in your home and also limit the number of trips that they have to take to and from their office. Tell them as much as you can about the problem you're having. This will allow them to bring the right tools and parts with them the first time and to otherwise prepare ahead of time for the type of work they have to do.
3. Plan on staying out of the house.
As curious as you might be about what your HVAC contractor will do in your home, it is safest for you not to come into contact with them. Hide the key, and tell them where it is. Send them payment via an app, and video call with them when the work is done so they can show you what they've changed. Take a walk around the block or visit a local park while they work. You could even get your grocery shopping done at this time if you need to go anyways. (But don't take an extra trip and expose yourself unnecessarily.)
With the tips above, you can more safely get HVAC service during the COVID-19 pandemic. Do not be afraid to call the HVAC company and ask more about their policies first if you're concerned.